Step 1
What reporting can and cannot do
Reporting alerts Goat Mart to a listing, profile, message or shop that may breach platform rules. The trust team can review the record and take platform action such as warning a user, removing a listing, revoking a badge, restricting features or suspending an account.
Reporting cannot freeze, reverse or recover any direct payment between users because Goat Mart never processes or holds that money. If you need financial recovery, preserve evidence and consider police, consumer court or civil court remedies.
Step 2
When to report
Report when the facts show a safety, fraud or misrepresentation risk that Goat Mart should review for platform action.
- 1Photos do not appear to show the real animal or product.
- 2Breed, age, weight, health, ownership or location appears misrepresented.
- 3A user pressures you to pay before inspection or hides terms from written chat.
- 4A buyer sends fake payment screenshots or asks for handover before payment is verified.
- 5A user threatens, harasses or impersonates another person.
Step 3
What to include
A strong report is factual and dated. Include the listing URL or ID, screenshots of the relevant chat, payment receipts if any, photos or videos from inspection/handover, and a short explanation of what was promised versus what happened.
Goat Mart may not disclose every moderation action for privacy and safety reasons. The goal is to protect the platform record and prevent repeat harm while you pursue any direct or legal remedy separately.
Key takeaways
- Reports protect the platform and future users.
- Reports do not recover direct payments.
- Attach clear evidence, not long emotional summaries.