Refund & returns policy

1. What this policy covers

This policy explains how refunds, returns, cancellations and payment disputes are handled on https://goatmart.pk. It separates two very different things: sales between users, and paid services you buy from Goat Mart itself.

Sales between users — animals, feed, medicine, equipment and services — are contracts between the buyer and the seller. Subscriptions, plan fees, featured placements and promotions are contracts between you and Goat Mart.

2. Goat Mart is not the seller

Goat Mart is a technology platform and neutral venue. Listings, prices, photographs, descriptions and claims are created and controlled by independent users. Goat Mart does not own, breed, house, transport, inspect or sell any animal or product listed on the platform and is not a party to any resulting contract between a buyer and a seller.

Because we are not the seller, we cannot give, promise, authorise or guarantee a refund on a seller's behalf. A refund for an animal or a product is owed by the seller who received the money, under the terms the two of you agreed.

3. Livestock is generally non-returnable once collected

Live animals are perishable, high-risk goods. Their condition, weight, temperament and health change with transport, feed, water, stress, weather and handling, and those changes cannot be attributed reliably once an animal has left the seller's premises.

For that reason, unless the seller has expressly agreed otherwise in writing, a livestock sale is final once the buyer has inspected and collected the animal. Deterioration, injury, illness, death, disappointing weight, failure to gain condition, unsuccessful breeding or an unmet religious expectation after collection is not, by itself, a ground for return.

Inspect the animal, weigh it if that matters to you, confirm the documents and satisfy yourself completely before you accept and take it away.

• Inspect in person, in daylight, before payment is released.
• Confirm age, weight, breed and health against the listing yourself.
• Ask for the vaccination and treatment record and keep a copy.
• Photograph the animal at handover, with a timestamp, from several angles.
• Keep the chat, the receipt and any written agreement for at least 90 days.

4. Refunds between buyer and seller

Where a seller has clearly misdescribed an animal or product — for example a materially different breed, a concealed illness or defect present at handover, forged documents or a substituted animal — the buyer should raise it with the seller immediately and, where the payment was made through the platform, report it to us within the dispute window below.

Any refund, replacement, partial adjustment or return of a product is agreed and paid by the seller. Where the seller agrees a return, the parties also agree who bears transport, feed, veterinary and handling costs.

You are solely responsible for verifying any animal, product, seller, buyer, shop, farm or service provider before entering into a transaction, sending money, or acting on any information found here. Inspect in person, confirm documentation and use independent professionals where the value warrants it.

5. Dispute window and what we can do

If your payment was made through the platform and a protection is offered at checkout, raise a dispute within 48 hours of collection or delivery, or within the inspection window shown at checkout if that is longer. Disputes raised after the window, or for payments made outside the platform, cannot be assessed.

Where we can help, we will review the listing, the chat record, the documents and the evidence both sides provide, and we may pause a release of funds, mediate, remove a listing or act against an account. We are a mediator of last resort, not a judge, an insurer or a guarantor.

Our decision on a platform-held payment is administrative. It does not determine your legal rights, and either party remains free to pursue the other through the courts.

Transactions, payments or communications conducted outside Goat Mart fall entirely outside the platform's records and protections, and Goat Mart accepts no responsibility for them.

6. Products, feed, medicine and equipment

Physical products sold by shops on the platform are subject to the individual shop's stated returns terms, which appear on the shop or product page. In the absence of stated terms, a shop should accept a return of an unopened, unused, resalable item reported within seven days of delivery, with the buyer bearing return delivery.

For health, safety and legal reasons, the following are ordinarily non-returnable once delivered or opened: veterinary medicines, vaccines, semen and embryo products, opened feed and supplements, perishable goods, custom or made-to-order equipment, and any item stored outside the manufacturer's stated conditions.

Never use expired or improperly stored veterinary product. Damaged or incorrect deliveries should be photographed on arrival and reported to the shop the same day.

7. Subscriptions and platform fees

Seller, Shop and Farm plans, featured placements, boosts and other paid platform services are billed as described at the point of purchase and, where recurring, renew automatically until cancelled.

You may cancel a subscription at any time from your account. Cancellation stops the next renewal; access continues to the end of the period you have already paid for. We do not provide pro-rata refunds for an unused part of a period, for a plan you forgot to cancel, or for a change of mind after the service has been used.

Where a paid service was never delivered because of a fault on our side, or where you were charged in error or twice for the same service, contact us and we will refund the affected amount. Approved refunds are returned to the original payment method, usually within seven to fourteen working days depending on your bank or gateway.

Promotional credits, discounts, free trials, referral rewards and bundled extras have no cash value and are not refundable.

Except as set out in this section or as required by applicable law, platform fees are non-refundable.

8. Chargebacks and payment reversals

If you believe a charge is wrong, contact us before instructing your bank. Most billing problems are resolved faster directly, and a chargeback filed while a dispute is open can delay resolution for both sides.

Chargebacks raised in bad faith — for a service that was delivered, an animal that was collected as described, or to avoid an agreed payment — are treated as a serious breach. We may suspend or close the account, withhold access to paid features, recover the disputed sum together with any fee charged to us by the manual payment provider, and share the record with the manual payment provider and, where relevant, with law enforcement.

We may also decline future paid services to an account with a history of unjustified reversals.

9. No guarantee of outcome

The platform, its content, calculators, market data and directories are provided on an "as is" and "as available" basis, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy, or non-infringement, to the fullest extent permitted by law.

Third-party services shown on Goat Mart — including veterinarians, transporters, inspectors, consultants and shops — are independent businesses. Goat Mart does not employ, supervise, guarantee or accept responsibility for their work, conduct, pricing, licensing or outcomes.

To the maximum extent permitted by applicable law, Goat Mart, its founder, team, contractors and affiliates shall not be liable for any indirect, incidental, special, consequential, punitive or exemplary damages, nor for any loss of profit, revenue, livestock, income, data, goodwill or opportunity, arising from or connected to your use of the platform. Where liability cannot lawfully be excluded, aggregate liability is limited to the amount you paid to Goat Mart for the service in question during the three months preceding the claim, or PKR 5,000, whichever is lower.

10. Changes and governing law

We may update this policy as the platform develops or the law changes. The version in force is the one published here, presently reviewed on 30 July 2026, and it applies to purchases made after it takes effect.

These terms are governed by the laws of the Islamic Republic of Pakistan. The courts at Lahore, Punjab shall have exclusive jurisdiction, subject to any non-waivable rights you hold as a consumer.

11. How to request a refund

For a subscription, plan or billing question, email muhammadahmadgujjar79@gmail.com from the address registered to your account, with the invoice reference, the date of the charge and a short description of the problem. Written notice may be addressed to Muhammad Ahmad Gujjar, Goat Mart, Lahore, Punjab.

For a dispute with another user, raise it in the platform chat first, then report the listing or order so that the record travels with the report. Saturday – Thursday, 9:00 AM – 9:00 PM (PKT). We aim to reply within one business day.