Refund & returns policy

1. What this policy covers

This policy explains how refunds, returns, cancellations and payment disputes are handled on https://goatmart.pk. It separates two very different things: sales between users (which Goat Mart does not process payments for), and paid platform services you buy from Goat Mart itself (such as subscriptions, featured placements and promotions).

Sales between users — animals, feed, medicine, equipment and services — are contracts between the buyer and the seller. All payments for such sales are made directly between the parties. Goat Mart does not process, collect, hold, release or intermediate any payment between buyers and sellers, and therefore cannot issue, authorise or guarantee any refund for transactions between users. Subscriptions, plan fees, featured placements and promotions are contracts between you and Goat Mart — refund terms for those are described in Section 7 below.

2. Goat Mart is not the seller

Goat Mart is a technology platform that operates as a classified listing and information venue only. It connects buyers and sellers by publishing user-created listings and providing communication tools such as in-app chat and shared contact details (phone number, WhatsApp, email). Goat Mart does not process, collect, hold, release, guarantee or intermediate any payment between buyers and sellers. All financial transactions, price negotiations, delivery arrangements, inspections and agreements are conducted entirely and directly between the buyer and the seller at their own risk and discretion. Goat Mart does not own, breed, house, transport, inspect or sell any animal or product listed on the platform and is not a party to, guarantor of, or intermediary in any contract or transaction between users.

Because we are not the seller, we cannot give, promise, authorise or guarantee a refund on a seller's behalf. A refund for an animal or a product is owed by the seller who received the money, under the terms the two of you agreed.

3. Livestock is generally non-returnable once collected

Live animals are perishable, high-risk goods. Their condition, weight, temperament and health change with transport, feed, water, stress, weather and handling, and those changes cannot be attributed reliably once an animal has left the seller's premises.

For that reason, unless the seller has expressly agreed otherwise in writing, a livestock sale is final once the buyer has inspected and collected the animal. Deterioration, injury, illness, death, disappointing weight, failure to gain condition, unsuccessful breeding or an unmet religious expectation after collection is not, by itself, a ground for return.

Inspect the animal, weigh it if that matters to you, confirm the documents and satisfy yourself completely before you accept and take it away.

• Inspect in person, in daylight, before you send money directly to the seller.
• Confirm age, weight, breed and health against the listing yourself.
• Ask for the vaccination and treatment record and keep a copy.
• Photograph the animal at handover, with a timestamp, from several angles.
• Keep the chat, the receipt and any written agreement for at least 90 days.

4. Refunds between buyer and seller

Where a seller has clearly misdescribed an animal or product — for example a materially different breed, a concealed illness or defect present at handover, forged documents or a substituted animal — the buyer should raise it with the seller immediately and report the listing or user to us with the chat record, receipt and photographs.

Any refund, replacement, partial adjustment or return of a product is agreed and paid by the seller. Where the seller agrees a return, the parties also agree who bears transport, feed, veterinary and handling costs.

You are solely responsible for verifying any animal, product, seller, buyer, shop, farm or service provider before entering into a transaction, sending money, or acting on any information found here. This includes full responsibility for negotiating, agreeing and completing payment directly with the other party through whatever method you both choose (cash, bank transfer, JazzCash, Easypaisa or any other means). Goat Mart does not verify, process, hold or guarantee any payment made between users. Inspect in person, confirm documentation and use independent professionals where the value warrants it.

5. Disputes between buyers and sellers

Goat Mart does not process or hold any payment between buyers and sellers. All payments are made directly between the parties. Therefore, Goat Mart cannot freeze, reverse, hold, release or recover any payment made between users, regardless of the circumstances or timing of any dispute.

If you have a dispute with a buyer or seller, you should first attempt to resolve it directly using your chat records, payment receipts and photographic evidence. Goat Mart provides communication tools (in-app chat, WhatsApp contact sharing, phone numbers, email) that create timestamped records, which can serve as evidence in any dispute resolution.

Where a user is reported for fraud, misrepresentation, or prohibited conduct, Goat Mart can take platform-level action: issue warnings, remove listings, revoke verification badges, and permanently suspend accounts. This protects future users but does not resolve the financial dispute between the reporting party and the reported user.

For financial recovery or compensation, the aggrieved party has legal remedies under Pakistani law: civil proceedings under the Contract Act 1872 for breach of contract, criminal proceedings under the Pakistan Penal Code 1860 (Sections 415–420) for fraud and cheating, and consumer complaints to the relevant provincial Consumer Court under the Punjab Consumer Protection Act 2005, Sindh Consumer Protection Act 2014, or other applicable provincial legislation.

All payments and financial transactions between buyers and sellers on Goat Mart are conducted directly between the parties and are entirely outside Goat Mart's involvement. Goat Mart does not process, receive, hold, mediate or guarantee any payment between users. The platform provides classified listing, communication and informational tools only. Users are solely responsible for agreeing and verifying payment terms, methods and security before sending any money, whether through cash, bank transfer, mobile wallet, or any other channel.

6. Products, feed, medicine and equipment

Physical products sold by shops on the platform are subject to the individual shop's stated returns terms, which appear on the shop or product page. In the absence of stated terms, a shop should accept a return of an unopened, unused, resalable item reported within seven days of delivery, with the buyer bearing return delivery.

For health, safety and legal reasons, the following are ordinarily non-returnable once delivered or opened: veterinary medicines, vaccines, semen and embryo products, opened feed and supplements, perishable goods, custom or made-to-order equipment, and any item stored outside the manufacturer's stated conditions.

Never use expired or improperly stored veterinary product. Damaged or incorrect deliveries should be photographed on arrival and reported to the shop the same day.

7. Subscriptions and platform fees

Seller, Shop and Farm plans, featured placements, boosts and other paid platform services are billed as described at the point of purchase and, where recurring, renew automatically until cancelled.

You may cancel a subscription at any time from your account. Cancellation stops the next renewal; access continues to the end of the period you have already paid for. We do not provide pro-rata refunds for an unused part of a period, for a plan you forgot to cancel, or for a change of mind after the service has been used.

Where a paid service was never delivered because of a fault on our side, or where you were charged in error or twice for the same service, contact us and we will refund the affected amount. Approved refunds are returned to the original payment method, usually within seven to fourteen working days depending on your bank or gateway.

Promotional credits, discounts, free trials, referral rewards and bundled extras have no cash value and are not refundable.

Except as set out in this section or as required by applicable law, platform fees are non-refundable.

8. Chargebacks and payment reversals (platform service fees only)

This section applies only to payments made to Goat Mart for platform services such as subscriptions, featured placements and promotions — not to payments between buyers and sellers, which Goat Mart does not process.

If you believe a platform service charge is wrong, contact us before instructing your bank. Most billing problems are resolved faster directly, and a chargeback filed while a dispute is open can delay resolution.

Chargebacks raised in bad faith — for a platform service that was delivered, or to avoid an agreed platform fee — are treated as a serious breach. We may suspend or close the account, withhold access to paid features, recover the disputed sum together with any fee charged to us by the payment provider, and share the record with the payment provider and, where relevant, with law enforcement.

We may also decline future paid services to an account with a history of unjustified reversals.

For payment disputes between buyers and sellers, see Section 5 above. Goat Mart does not process buyer-seller payments and therefore cannot be the subject of a chargeback for such transactions.

9. No guarantee of outcome

The platform, its content, calculators, market data and directories are provided on an "as is" and "as available" basis, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy, or non-infringement, to the fullest extent permitted by the laws of the Islamic Republic of Pakistan.

Third-party services shown on Goat Mart — including veterinarians, transporters, inspectors, consultants and shops — are independent businesses. Goat Mart does not employ, supervise, guarantee or accept responsibility for their work, conduct, pricing, licensing or outcomes.

To the maximum extent permitted by applicable law, including the Electronic Transactions Ordinance 2002, the Prevention of Electronic Crimes Act 2016 and all applicable provincial and federal consumer protection legislation, Goat Mart, its founder, team, contractors and affiliates shall not be liable for any indirect, incidental, special, consequential, punitive or exemplary damages, nor for any loss of profit, revenue, livestock, income, data, goodwill or opportunity, arising from or connected to your use of the platform, any listing, any transaction between users, or any communication conducted through or discovered on the platform. Where liability cannot lawfully be excluded, aggregate liability is limited to the amount you paid to Goat Mart for platform services (such as listing fees, featured placements or subscriptions) during the three months preceding the claim, or PKR 5,000, whichever is lower. This limitation expressly excludes any buyer-seller transaction amount, as Goat Mart is not a party to such transactions.

10. Changes and governing law

We may update this policy as the platform develops or the law changes. The version in force is the one published here, presently reviewed on 13 August 2026, and it applies to purchases made after it takes effect.

These terms are governed by the laws of the Islamic Republic of Pakistan, including the Electronic Transactions Ordinance 2002, the Prevention of Electronic Crimes Act 2016, the Pakistan Penal Code 1860, the Contract Act 1872, applicable provincial consumer protection legislation, and all other relevant federal and provincial statutes. The courts at Lahore, Punjab shall have exclusive jurisdiction, subject to any non-waivable rights you hold as a consumer under applicable law.

11. How to request a refund

For a subscription, plan or billing question, email muhammadahmadgujjar79@gmail.com from the address registered to your account, with the invoice reference, the date of the charge and a short description of the problem. Written notice may be addressed to Muhammad Ahmad Gujjar, Goat Mart, Lahore, Punjab.

For a dispute with another user, raise it in the platform chat first, then report the listing or order so that the record travels with the report. Saturday – Thursday, 9:00 AM – 9:00 PM (PKT). We aim to reply within one business day.