Getting paid as a seller on Goat Mart

The most important rule for sellers: never hand over an animal until you have confirmed payment in your own account, wallet or hand. If the buyer is paying by bank transfer, confirm the IBFT or Raast credit appears in your bank account — not just a screenshot, which can be faked. If paying by JazzCash or Easypaisa, check your wallet balance directly. If paying cash, count the full amount in a safe, well-lit location before the buyer takes the animal.

Agree all terms in writing before the transaction — use Goat Mart's in-app chat, WhatsApp messages, or any documented channel. Include the exact price, the payment method, who bears delivery or transport costs, and what happens if the buyer changes their mind after payment. Under the Contract Act 1872 of Pakistan, a documented agreement between buyer and seller — even informal chat messages — can constitute evidence of a binding contract.

Maintain records of every sale for your own protection and for potential legal proceedings. Under the Contract Act 1872 and the Pakistan Penal Code 1860, documented evidence is critical in resolving disputes. Your records should include: the original Goat Mart listing (take a screenshot before any changes), all chat messages and WhatsApp conversations with the buyer, payment confirmation from your bank or wallet provider, photographs of the animal at handover, and any signed receipt or written agreement.

These records protect you against fraudulent chargeback claims, buyers who falsely allege misrepresentation after collection, and disputes that may reach civil courts or police. Keep all records for at least 90 days after the transaction, and longer for high-value sales. During Eid and Qurbani season, when transaction volumes are high and disputes are more common, organised record-keeping is especially important.

A buyer may contact you after collection claiming the animal is not as described. Respond calmly and review the evidence: compare their complaint with your listing description, chat agreements and handover photographs. Many disputes arise from misunderstanding or unrealistic expectations rather than deliberate seller fault. Where the buyer has a legitimate concern — for example, an illness that was not visible at handover — negotiate in good faith based on what the chat record and listing showed.

If the buyer threatens, harasses or makes false claims, report them on Goat Mart for account action and keep all evidence. If the buyer initiates legal proceedings, your documented records — listing, chat history, payment receipt and handover photographs — are your defence. Under the Punjab Consumer Protection Act 2005 and other provincial consumer protection statutes, a seller who accurately described the goods and disclosed known defects has met their legal obligations. Goat Mart cannot adjudicate financial disputes between users, but it can take platform action against accounts engaged in harassment, threats or fraudulent claims.

Reliable sellers on Goat Mart build their reputation through accurate listings, honest animal descriptions, clear photographs showing any defects, willingness to allow inspection, and consistent behaviour across transactions. Verification badges — CNIC-backed Verified Seller, phone verification, and for farms and shops, business verification — signal to buyers that you have submitted identity documents and are accountable.

Buyers who trust your listings are more likely to agree on fair terms, complete the transaction quickly, and return for future purchases. Keep your listings accurate, respond to inquiries through chat, WhatsApp, phone or email promptly, and never misrepresent breed, age, weight, health or ownership. Under the Pakistan Penal Code 1860, deliberately misrepresenting goods for sale constitutes cheating (Sections 415–420) and is punishable with imprisonment and fine.