Returns and refunds

Strong grounds include a different animal from the listing photos, sex or breed class clearly wrong, weight or girth far below an agreed measurement mark, severe illness inconsistent with health claims, or non-delivery after repeated deadlines. Weak grounds include preferring a different colour after arrival, finding a cheaper mandi animal the next morning, or regretting a Qurbani purchase that matches what you ordered.

Seasonal context matters for fairness, not for inventing rights. Heat stress after a long Sindh-to-Punjab haul can look dramatic at unloading yet improve with water and shade; that is why you assess systematically and photograph carefully. Conversely, an open wound, advanced lameness, or a substituted buck is not “transport dust.” Be precise in your dispute language so support can advise against the evidence, not against emotion.

The practical sequence is inspect, document, dispute if needed, confirm only when you accept. Confirming receipt is the signal that you accept the delivery for ordinary purchases. Do not confirm to calm a driver, “close the chat”, or unlock a promised partial cash refund outside the platform. Open the dispute on the order while payment proof and terms are still documented and attach clear photos plus the in-platform thread.

State what was promised—price in PKR, marks, inspection report if any—and what arrived. Mention delivery cost shown before confirmation if extra fees were demanded. Support reviews submissions in Urdu or English within advertised hours and can guide next steps, but cannot travel to your yard to re-inspect the animal for you. Attach the original listing link so the reviewer can compare weight, breed and price claims against your photographs side by side, rather than relying on your written summary alone, since a dispute grounded in matched screenshots and timestamps moves through review noticeably faster than one built only on a narrative account of what happened.

Feed, equipment and other shop products follow clearer parcel-style expectations: wrong item, damaged sealed goods, or non-delivery are typical refund paths when manual payment proof still holds payment. Live animals require the gate checklist because welfare and identity cannot be judged from a tracking number alone. Use /dashboard/buyer for livestock orders and the same buyer tools for shop orders, but apply the right evidence standard to each.

Business-verified shops submit trade proof for review; that badge raises confidence but does not replace manual payment proof. If a shop asks you to confirm before the parcel arrives, treat it like an early livestock confirmation request—decline. Delivery cost should appear before you confirm the order on both animal and product purchases. Feed sacks, mineral blocks and equipment such as weighing tapes or dosing guns still travel through courier networks, so ordinary damage-in-transit and wrong-item problems are usually easier to resolve than livestock cases because the product itself, its packaging and its barcode remain available as physical evidence long after the parcel has been opened at your farm gate.

Sometimes evidence supports a partial price adjustment rather than a full unwind—for example a modest girth shortfall on an otherwise matching animal you still want to keep. Any such resolution should appear in the order flow or written support guidance, not as a side cash deal. Sellers who cooperate with photos, transporter details and calm replies shorten the path; sellers who vanish or demand off-platform payment lengthen it.

If you are the seller reading this, respond with organised evidence from /dashboard/seller: loading photos, chat agreements, and the delivery cost already shown. Do not pressure the buyer to confirm. Honest sellers protect their verified reputation by letting manual payment proof and records work as designed. Sellers who reply within hours with a dated loading photo, the transporter’s name and a copy of the agreed price screenshot typically see disputes closed in their favour far more often than those who go quiet or demand the buyer simply trust them, because support can only weigh the evidence that actually reaches the order thread.

If you confirmed by mistake, contact support immediately with the order link and photos. Outcomes depend on timing, seller cooperation and whether funds remain recoverable under platform rules. There is no guarantee of a full reverse once confirmation has confirmed acceptance on an ordinary matching acceptance. That is why the gate decision is the real refund control point. Support can sometimes mediate a goodwill adjustment when a seller remains reachable and cooperative, but this depends on willingness rather than a guaranteed remedy, which is why disciplined buyers treat the handover inspection as their last real chance to control the outcome rather than a formality to rush through.

Going forward, tighten process: verify phones, prefer identity-verified counterparties, record manual payment proof only on clear terms, and never pay outside Goat Mart. Community forum anecdotes about “cash refunds after Eid” are not policy. Your durable protection remains the hold on payment until a deliberate, informed confirmation. Write your own simple checklist after any dispute—what went wrong, what question you should have asked earlier, which document you wished you had—because livestock buyers who review their last transaction before the next Eid season consistently avoid repeating the same mismatch, wasted deposit or rushed confirmation that cost them the previous time.