All members

Reset your password and recover access

If you cannot get in, you have safe ways back. The main route is an emailed reset link; if you have no password at all, the method you joined with — Google, Facebook or WhatsApp OTP — signs you straight in. Here is exactly what to do, and how to keep recovery reliable.

7 minUpdated 1 Aug 2026

Step 1

Request a reset link

On the sign-in screen tap Forgot password, then enter the email address on your account. We email a secure, single-use reset link. For your privacy the confirmation looks the same whether or not that email is registered, so it never reveals who has an account.

The link is time-limited and can be used once. Open it promptly, and always start recovery from the official sign-in screen rather than a link someone sends you in chat.

1Tap Forgot password on the sign-in screen.
2Enter the email address on your account.
3Open your inbox and find the Goat Mart email.
4Tap the reset link to continue.

Good to know

If the email does not appear within a few minutes, check spam and confirm you used your registered address.

Step 2

Choose a new password

Open the link from your email and set a new password: at least twelve characters with one number and one letter. Enter it twice so a typo cannot lock you out again, then submit. You are returned to the sign-in screen to log in with the new password.

Pick something you have not used elsewhere. If your old password may have been seen by someone, this is the moment to choose a genuinely fresh one and store it in a password manager.

1Enter a new 12+ character password with a number.
2Re-enter it to confirm there is no typo.
3Submit to save the new password.
4Sign in with your new password.

Step 3

The full recovery flow

Put together, recovery is four steps: request the link, open it from your inbox, set a new password, then sign in. After a successful reset you are returned to the sign-in screen and can continue to your dashboard.

If your reset link has expired, do not worry — simply request a fresh one from Forgot password and use it straight away.

Step 4

If you signed up with Google, Facebook or OTP

Not everyone has a password. If you joined by continuing with Google or Facebook, or by using a WhatsApp one-time code, there may be nothing to reset — just sign in again with that same method and you are back in.

You can add a password later from account settings if you would like a second way in. Many members keep both a social login and a password so they are never dependent on a single method.

1Return to the sign-in screen.
2Use the same provider you joined with, or WhatsApp OTP.
3Optionally add a password afterwards in settings.

Step 5

Locked out or suspicious activity

If repeated attempts have temporarily blocked sign-in, pause for a few minutes — rate limiting protects your account and lifts on its own. If you believe someone else has your password, reset it immediately and sign out of other devices.

Should you ever be unable to recover access yourself, contact support from the Contact page using your registered email. Never share your password or a one-time code, even with someone claiming to be from Goat Mart.

Good to know

A suspended or banned account cannot perform sensitive actions; support can explain the reason and any next steps.

Step 6

Keep recovery reliable

The simplest way to guarantee a smooth recovery is to confirm your email while you can still sign in. A verified email keeps the reset route open whenever you need it.

It also helps to keep your mobile number current for WhatsApp OTP. With both an email and a phone attached, you always have at least one reliable way back into your account.

Key takeaways

Reset links are emailed, single-use and time-limited.
New passwords need 12+ characters with a number.
No password? Sign in with Google, Facebook or WhatsApp OTP.
The reset message is generic to protect your privacy.
Reset immediately and sign out others if you suspect exposure.
A confirmed email and current mobile keep recovery reliable.

Questions members ask

My reset link says it's expired or invalid.

Links are single-use and expire for safety. Return to Forgot password and request a new one, then use it promptly.

I never set a password. How do I get in?

Use the method you signed up with — Google or Facebook — or sign in with a WhatsApp one-time code on the sign-in screen.

I didn't receive the reset email.

Check your spam folder and confirm you entered the email registered to your account. If needed, request the link again.

I think someone else accessed my account.

Reset your password immediately, sign out on shared devices, and contact support from the Contact page using your registered email.

All account guidesAccurate to the live sign-up flow

Request a reset link

The link is time-limited and can be used once. Open it promptly, and always start recovery from the official sign-in screen rather than a link someone sends you in chat.

1Tap Forgot password on the sign-in screen.

2Enter the email address on your account.

3Open your inbox and find the Goat Mart email.

4Tap the reset link to continue.

Good to know

If the email does not appear within a few minutes, check spam and confirm you used your registered address.

Choose a new password

Pick something you have not used elsewhere. If your old password may have been seen by someone, this is the moment to choose a genuinely fresh one and store it in a password manager.

1Enter a new 12+ character password with a number.

2Re-enter it to confirm there is no typo.

3Submit to save the new password.

4Sign in with your new password.

The full recovery flow

If your reset link has expired, do not worry — simply request a fresh one from Forgot password and use it straight away.

If you signed up with Google, Facebook or OTP

You can add a password later from account settings if you would like a second way in. Many members keep both a social login and a password so they are never dependent on a single method.

1Return to the sign-in screen.

2Use the same provider you joined with, or WhatsApp OTP.

3Optionally add a password afterwards in settings.

Locked out or suspicious activity

Good to know

A suspended or banned account cannot perform sensitive actions; support can explain the reason and any next steps.

Keep recovery reliable

The simplest way to guarantee a smooth recovery is to confirm your email while you can still sign in. A verified email keeps the reset route open whenever you need it.

It also helps to keep your mobile number current for WhatsApp OTP. With both an email and a phone attached, you always have at least one reliable way back into your account.

Questions members ask

My reset link says it's expired or invalid.

Links are single-use and expire for safety. Return to Forgot password and request a new one, then use it promptly.

I never set a password. How do I get in?

Use the method you signed up with — Google or Facebook — or sign in with a WhatsApp one-time code on the sign-in screen.

I didn't receive the reset email.

Check your spam folder and confirm you entered the email registered to your account. If needed, request the link again.

I think someone else accessed my account.

Reset your password immediately, sign out on shared devices, and contact support from the Contact page using your registered email.